PCWorld.com - Glitch Locks Out Money Users: "The worst fallout for users, however, may be what they perceive as a combination of Microsoft's attempts to put the best possible spin on the situation and its lack of attentiveness to users' demands for full disclosure. Early posts on the Communities Newsgroup for Money indicate that Microsoft tech support was unresponsive, sending out a canned message suggesting that users bypass Passport authentication. When that didn't work, some users were told to spend $35 on a paid 'support incident' with Microsoft Product Support Services."